FAQ

Client

I found a bug in the eduVPN client, how can I report it?

All known issues in the eduVPN clients are published on GitHub. Please report issues with detailed information including OS version, client version and log-files directly in GitHub. Please make sure there is no personal data included, because this bug information will be public.

After install, client asks "repair" or "uninstall" (Windows)

After installing the eduVPN Windows client, some users experience a "repair or uninstall" notification in the client.

The notification indicates that an eduVPN component didn't install correctly. Sometimes a Windows reboot solves the issue. In other cases, we noticed Windows update was not working, so the computer wasn't up to date. Trying to fix the Windows update functionality might solve the issue.

Virus scanner reports suspicious software when installing the client (Windows)

Make sure you've downloaded the eduVPN client via https://app.eduvpn.org/ If this is the case, it is probably a false positive notification. Nowadays some virus scanners accept only applications they know about, which means that if we release a new version, they might alert you because they didn't see the binary anywhere before. In order to avoid false positives, we will always upload our new eduVPN clients to Virustotal Via this platform, all virus scanners will become aware of our new software releases. You can always check our binaries yourselves via VirusTotal, just upload the binary and view the report.

eduVPN client is only available in the App Store for macOS 10.14 and higher (macOS)

In order to 'be' in the App Store with the eduVPN client, we had to implement a specific functionality (NetworkExtensions). This is only available for macOS 10.14 and later. For users with older macOS versions, we advice to use Tunnelblick. How to use it? Install the Tunnelblick client, login to your eduVPN server, go to "configurations" and create a configuration. You can download the configuration file as .ovpn and import it in Tunnelblick. You can now start/stop the VPN in Tunnelblick. Be aware the configuration file has an expiry time (by default 90 days). When the configuration expires, you can't use it anymore in Tunnelblick and need to create and download a new one. Unfortunately you won't get any descent notification about the expiry, it just won't connect. However in the log-file of Tunnelblick you can see the certificate expired.

Server

Can we have an IPv4 only VPN?

eduVPN is a full dual-stack IPv6 solution. It was built from the start with support for IPv4 and IPv6. Even if IPv6 is not used "upstream", the client will still get assigned an IPv6 address as well as an IPv4 address. IPv6 support was a hard requirement for some organizations that were involved in the initial development of eduVPN, and thus we never even made this "optional".

We believe that supporting both IPv4 and IPv6 equally is something every (VPN) service should have done already for a very long time and avoids having to deal with "leaking" IPv6 traffic outside of the VPN tunnel in some scenarios.

That being said, if you deploy eduVPN at your organization, and IPv6 is not available there, you can always assign ULA addresses to the clients and simply drop all IPv6 traffic on your VPN server using its built-in firewall.